Communication – 40%

• Coordinate campaigns execution with markets, Campaign Factory and Digital
• Content team support markets in their local campaigns creation
• Implement campaign journeys under the supervision of the Head of Client Knowledge.

Elevate admin & innovation support - 30%

• Be the point of contact for support on Elevate tools for markets
• Coordinate resolution plan with Elevate teams
• Support Head of Client Knowledge on Elevate/Client engagement innovations (launch of new channels, new Elevate products, data capture tools…).

The Hour Club coordination – 20%

• Creation and publication of contents based on the calendar / strategy provided by the Campaign Manager
• Coordination of The Hour Club offline animations execution (eg: events in boutique).

Tests – 10%

• Participate to tests releases on Service Cloud, The View, Marketing Cloud and The Hour Club.

• Business school student or equivalent academic background
• First experience in CRM or Digital or Hospitality
• Strong interest and passion in luxury or in watchmaking
• Fluency in English (oral and written) and another language (Chinese and/or French a plus)
• Excellent command of the Pack Office (Excel, PowerPoint & CRM Software)
• Experience in Salesforce Service Cloud and Marketing Cloud is a plus
• You demonstrate solid communication and analysis skills as well as agility, reliability, proactivity and dynamism in a transversal environment.
• True Team player – to fit with a caring but also dynamic CRM team.