CMA CGM, Internship - Customer Experience management officer
- Azienda
- CMA CGM
- Sede
- Marseille, Francia
- Area professionale
-
Commerciale/Marketing Comunicazione/Giornalismo
Attività
- Create and update customer-facing communication materials (emails, newsletters, presentations, FAQs, guides).
- Assist in planning and executing customer engagement campaigns.
- Produce content for digital channels
- Ensure consistency of messaging and brand identity across all customer touchpoints.
- Support the development of promotional and educational materials.
- Help map and improve the customer journey by identifying communication opportunities.
- Collect, organize, and analyze customer feedback from surveys and other channels.
- Assist in preparing reports and presentations on customer satisfaction and engagement metrics.
- Support initiatives aimed at improving customer loyalty and retention.
- Coordinate with cross-functional teams (Marketing, Sales, Customer Support, Product).
- Assist in organizing customer events, webinars, or product launches.
- Monitor campaign performance and recommend improvements based on data.
Requisiti principali
- Education: Currently pursuing a Bachelor's or Master's degree in Marketing, Communication, Business, Customer Experience, or a related field.
- Languages: Excellent written and verbal communication skills in English.
- Technical skills: Proficiency in Microsoft Office (PowerPoint, Excel, Word).
- Strong organizational and project management abilities.
- Good analytical skills and ability to interpret customer data.
Desirable:
- Familiarity with Canva.
- Knowledge of social media platforms and digital marketing principles.
- Creative mindset with attention to detail; curious and proactive.
- Customer-oriented with strong interpersonal skills; team player with a positive attitude.
