Contribute to our low-touch strategy (addressing many customers with a one-to-many approach) by sending the right information at the right time to our customers under different formats: mailing, webinar, in-person event, etc.
Analyze your campaigns and suggest format improvements based on results
Contribute to and update the data of our customer health score. This helps identify growing customers but also accounts at risk
Identify accounts within our low-touch portfolio that would require more regular touch-points from other members of the CSM team
Organise, prepare and participate in customer meetings alongside CSMs, in particular for our low-touch and startup squads
Provide client meeting minutes, ensure follow-up actions are clearly identified and support follow-up
Contribute to cross-functional projects to improve CSM processes and tools.
Requisiti principali
Currently a Master’s student (M1 or M2) in a business school or engineering school
Good communication skills, ability to structure information and produce clear written summaries
Analytical skills, able to tell a story from data
First experiences through school projects, internships, or student jobs
Oral and written fluency in French and English is a must; fluency in another European language (German, Italian, Spanish for ex.) will be a plus
Strong interest in customer relationship management and the tech/cloud ecosystem
Comfortable working with digital tools such as Slack, Google Workspace, CRM tools (Salesforce is a plus).
