Attività
- Providing first-line support for employee technology issues.
- Assisting with service requests and incident management.
- Troubleshooting common Microsoft 365 and workplace technology issues.
- Logging, tracking, and updating support tickets in service management tools.
- Supporting employees with collaboration tools and workplace applications.
- Contributing to knowledge articles and process documentation.
- Learning about Digital Employee Experience (DEX) and emerging technologies, including Microsoft Copilot.
- Working with stakeholders to help deliver a positive employee experience.
Requisiti principali
- Is currently in the final year of a Bachelor’s or Master’s program, or a recent graduate.
- Has legal authorization to work in the Czech Republic.
- Demonstrates a willingness to relocate to the Czech Republic for the duration of the internship.
- Exhibits an advanced level of proficiency in English; knowledge of other languages is highly advantageous.
- Displays a proactive issue-solving mindset, interest in the field of IT.
- Understands and aligns with the team/company culture and goals, taking proactive steps to contribute to their achievement.
- Is capable of handling confidential information with trustworthiness and discretion.
- Has the ability to comprehend end-to-end processes and optimize them for efficiency and effectiveness.
- Demonstrates a keen sense of stakeholder management responsibilities and can effectively manage tasks with multiple deadlines.
- Excels as a team player, fostering strong relationships with colleagues and key contacts.
