Mars, Thesis Internship Driving Process Excellence through AI

The Thesis Intern Driving Process Excellence through AI will explore how process standards can be maintained, audited, and scaled across complex supply chain operations. Having process standards is the foundation for high supply chain performance, enabling the setup of planning hubs, sharing best practices at scale, and driving process digitalization and automation. However, keeping to this standard is challenging and time-consuming. While process mining helps, it is typically system-focused and cannot cover the entire process—particularly meeting-focused interactions such as Demand Planning reviews.

You will investigate how AI capabilities can facilitate more effective and efficient process and meeting audits. The core challenge is to investigate the framework needed to achieve process excellence at scale by conceptualizing and designing a ‘process lake’ (analogous to a data lake) where process knowledge is stored, shared, and compared to evaluate actuals versus theory and generate concrete improvement proposals.

What You’ll Do

• Research and define a framework to enable supply chain process excellence at scale.
• Investigate the architectural and functional requirements to build a ‘process lake’ where end-to-end process knowledge is centralized, shared, and compared.
• Explore how AI capabilities can be leveraged to audit meeting-centric and collaborative workflows that traditional process mining cannot capture.
• Map and evaluate standard processes against operational actuals (theory vs. actuals) across Demand Planning and Supply Chain operations.
• Identify operational gaps, non-compliance patterns, and continuous improvement opportunities.
• Engage and collaborate with cross-functional stakeholders in Demand Planning and Process Management to validate audit methods and findings.
• Formulate actionable improvement proposals and an implementation roadmap based on AI audit insights.
• Deliver an academically rigorous thesis fulfilling both university graduation requirements and Mars business goals.

• Bachelor's or Master's student in Supply Chain Management, Business Process Management, Industrial Engineering, Business Analytics, Information Management, or a related field.
• Knowledge of or strong interest in Supply Chain Management, Demand Planning, and Business Process Mapping.
• Practical understanding or keen interest in AI tools, process mining concepts, and digital transformation.
• Strong project management and stakeholder management capabilities, with the ability to engage diverse teams.
• Analytical mindset with the ability to translate complex process interactions into structured insights.
• Structured, proactive, and comfortable working both independently on a thesis and collaboratively with business stakeholders.
• Strong written and verbal communication skills in English.